Leica Geosystems Technical Support Procedures

Accessing ERDAS IMAGINE Technical Support

Each campus has two people authorized to contact Technical Support at Leica for ERDAS IMAGINE. No other people are authorized to contact Leica directly.

There is a protocol to follow to obtain technical support.

First, contact the Technical Representative for your campus. These people are listed on the campus contact page. Please communicate the following information about your problem to them.

1) Your name

2) Your department and status (faculty/staff/student)

3) Your contact information: either a daytime phone number or email address (both are better)

4) The software version (usually it is IMAGINE 8.7 )

5) A brief description of the problem including the following:

• What you were trying to do (including what tool and/or extension were you using, what data sets, how data sets were derived, etc.)
• Any error messages generated. Remember that a little more information is better than too little.

If the Technical Representative can not resolve the problem, then he or she will contact Leica or the GIS Specialty Center for you.